Sat, 13 April 2024
The Daily Ittefaq

McDonald's software glitch halts orders in several countries

Update : 15 Mar 2024, 18:04

McDonald's restaurants in several countries appeared to be suffering from some kind of software or system problems on Friday, hampering staff's ability to take and process orders.

Disruptions to service were reported in Japan, South Korea, Hong Kong, Australia, New Zealand, and later in the UK. McDonald's told DW that there were also "occasional" technical issues at German branches.

McDonald's Japan first reported a "system failure" and apologized to customers for any inconvenience. A few hours later, it said that many restaurants had temporarily shut. 

"Many restaurants across the country have temporarily suspended operations. We apologize for any inconvenience caused to our customers," the company said online. 

The problems appeared technical in nature, related to the mobile ordering system and the self-ordering kiosks. 

"Occasional technical disruptions took place in our restaurants," a spokesman for McDonald's Germany told DW on Friday. "The problem has since been rectified. However it could still lead to effects on service or altered opening hours. We are working flat out to restore normal service and greatly regret any inconvenience caused." 

The company said on Friday that it did not suspect a cybersecurity incident.

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